This website is operated by Iron Antler LLC. Throughout this policy, the terms “we”, “us” and “our” refer to Iron Antler LLC. At spannhealth.com, customer satisfaction is our top priority. For all purchases made on our website, we provide a 30-day money-back guarantee from the date of order receipt, no questions asked. We accept returns for both opened and unopened items. Some products may qualify for an extended return window - please check the specific product's sales page or label for details. While our spannhealth.com support team is dedicated to providing excellent service, if you're unsatisfied with your purchase for any reason within 30 days of receiving your order, we'll provide a return shipping address for a full refund or product exchange.
To request a refund for physical items, contact our support team through the contact page, by email at ops@ironantler-llc.com or by phone at +1 (833) 458-9994, and provide your order number, full name and the e-mail address used at checkout. We will confirm your request and send you the return instructions.
For product returns, please send items to: 12924 Pierce St, Pacoima, CA 91331. After receiving and examining your returned items, we will initiate your refund. Please note that refunds typically take 1-2 billing cycles to show up on your credit card statement, varying by card issuer. All refunds will be processed using the original payment method from your purchase.
Please be aware that spannhealth.com is not responsible for shipping costs associated with returns.
All orders placed on spannhealth.com ship free of charge within the United States. Orders are typically processed within 1-2 business days after payment confirmation. Once your order has been dispatched, you will receive a confirmation e-mail with a shipment tracking number so you can follow your package until delivery. Delivery times depend on the destination and the carrier and typically take 5-10 business days within the United States.
Please make sure your shipping address is complete and correct at checkout. If a package is returned to us because of an incomplete or incorrect address, we will contact you to arrange re-delivery. If your package arrives damaged or an item is missing, contact our support team within 7 days of delivery and we will resolve the issue promptly.
All order management, shipment tracking and modifications can be handled by contacting our support team through the contact page.
Our support team is available 24/7 to assist you with any inquiries or issues you may have. Questions about this Refund Policy should be sent to us at ops@ironantler-llc.com or by phone at +1 (833) 458-9994.
Iron Antler LLC
8 The Green, Suite A
Dover, DE 19901
USA