This website is operated by Iron Antler LLC. Throughout this policy, the terms “we”, “us” and “our” refer to Iron Antler LLC.
At spannhealth.com, customer satisfaction is important to us. We offer a 30-day money-back guarantee from the date your order is delivered.
We accept eligible returns of both opened and unopened products within this 30-day period.
If you are not satisfied with your purchase for any reason, you may request a return, refund, or product exchange by contacting our customer support team.
To request a return or refund, please contact our support team through the contact page, by email at ops@ironantler-llc.com, or by phone at +1 (833) 458-9994.
Please provide:
We will provide return instructions.
All physical product returns must be sent to:
SpannHealth Returns
12924 Pierce St
Pacoima, CA 91331
USA
This return address should be used for all eligible SpannHealth product returns.
Returns may be requested within 30 days from the date of delivery.
We accept returns of:
The 30-day return period begins on the date the order is confirmed as delivered.
SpannHealth will cover return shipping costs for eligible returns.
Once your returned product is received, we will inspect the return and process the refund within 5 business days.
Approved refunds will be issued only to the original payment method used for the purchase.
After we issue the refund, it may take approximately 5–10 business days for the refund to appear on your account, depending on your bank or card issuer.
The time required by your financial institution to post the refund is outside of our control.
Customers with an active recurring subscription may cancel their subscription online at any time through our Cancel Subscription page.
Cancellation can be completed online without requiring the customer to call or email customer support.
Once a subscription cancellation has been successfully completed:
Cancellation of a subscription does not prevent a customer from requesting a refund for an eligible previous purchase under the 30-day return policy described above.
Customer support remains available if assistance with cancellation is required.
All orders placed on spannhealth.com ship free of charge within the United States.
Orders are typically processed within 1–2 business days after payment confirmation.
Once your order has been dispatched, you will receive a confirmation email with a shipment tracking number so you can follow your package until delivery.
Delivery times depend on the destination and carrier and typically take 5–10 business days within the United States.
Please make sure your shipping address is complete and correct at checkout.
If a package is returned to us because of an incomplete or incorrect address, we will contact you to arrange re-delivery.
If your package arrives damaged or an item is missing, please contact our support team within 7 days of delivery and we will assist you.
Order management, shipment tracking, and shipping-related questions can be handled through our contact page.
Our support team is available to assist with questions regarding orders, returns, refunds, subscriptions, or this policy.
Email: ops@ironantler-llc.com
Phone: +1 (833) 458-9994
Iron Antler LLC
8 The Green, Suite A
Dover, DE 19901
USA
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